Patient Care & Billing Platform Modernization (ECM)

The legacy patient care management platform had fundamental design failures. Patient information was scattered across separate interfaces, so coordinators were hunting for records, care plans, and vitals in different places. Underneath, the APIs were inconsistent enough that the system couldn't scale. I led the modernization through discovery, design, and launch: unifying the coordinator's view while the technical foundation underneath was standardized in parallel. Beyond coordination, the platform was designed to capture patient encounters, create charges, and support medical coding workflows, linking care delivery directly to billing. The rebuilt platform became distributable to partner organizations, opening a revenue channel the legacy system couldn't support.

What I did

• Designed all screens, workflows, and analytics dashboards — the platform had no analytics before this, so coordinators had records but no way to see patterns across a panel
• Coordinated with the backend workstream standardizing 70+ APIs, which the unified interface depended on
• Created the style guide and component design standards the engineering team built against
• Aligned with the concurrent telehealth mobile rebuild so patient-captured vitals flowed into the coordinator's view