Telehealth Mobile Apps Modernization

The existing apps were, in practice, dead. Vitals from Bluetooth medical devices didn't reliably sync, so patients couldn't share their health data and care coordinators were intervening late or on incomplete information — and once an app fails at the thing it exists to do, people stop opening it. I led a major version release from requirements through TestFlight launch, managing a sub-contracted development team across native SDK integrations for multiple device brands. The working apps gave the client a channel they could actually expand remote care services on.

What I did

• Redesigned all UI screens, navigation flows, and device pairing workflows — pairing was where patients were dropping out, so most of the design effort went there
• Set a >95% first-time device sync target and managed the team to deliver against it
• Coordinated the integration with the ECM platform rebuild running in parallel, so patient-captured vitals and the coordinator's view stayed in sync across both products
• Created end-user documentation and led train-the-trainer sessions for business staff